Product

Clerical AI

Intelligent Clinical Recommendation Engine

Clerical AI

Overview

Milkiway AI’s Clerical is a cornerstone of our AI solutions for healthcare, delivering an intelligent recommendation engine purpose-built for clinicians. It seamlessly integrates into diverse clinical workflows, transforming routine screenings into a strategic asset that drives efficient downstream investigations, optimizes lab utilization, and facilitates precise specialist referrals across your entire healthcare network.

Highlights

Seamless integration into existing clinical workflows, ensuring operational continuity

Personalized, patient-centric recommendations for enhanced diagnostic accuracy and care pathways

Analytics to minimize referral leakage and foster comprehensive care coordination

Enterprise-grade security (VAPT-certified) ensuring robust data protection within healthcare environments

The Healthcare Imperative: Addressing Systemic Inefficiencies

Global healthcare systems are grappling with pervasive inefficiencies that directly impact patient outcomes and inflate operational costs. Key challenges that Clerical AI addresses include:

  • Referral Leakage: A significant drain on resources, costing billions annually and fragmenting patient care.
  • Manual Bottlenecks: Labor-intensive report generation and administrative tasks create delays in critical decision-making.
  • Scalability of Personalization: The inability to deliver personalized recommendations at scale without advanced AI intervention.
  • Fragmented Workflows: Disjointed clinical processes leading to suboptimal patient journeys and operational inefficiencies.

Clerical AI: A Strategic Solution for Integrated Care

Milkiway AI's Clerical is engineered to empower healthcare providers by transforming routine health screenings into strategic drivers for superior patient outcomes. As a vital component of our product portfolio, Clerical delivers clinical-grade software designed for real-world workflows, ensuring practical applicability and immediate impact across your organization.

Proven Impact and Adoption

Clerical AI has demonstrated tangible success and widespread adoption:

  • Operational Since Q1 2025: Successfully deployed and actively enhancing clinical operations.
  • Trusted by Industry Leaders: Currently utilized by SGX-listed healthcare providers, validating its reliability and effectiveness in demanding environments.
  • Certified Security: Achieved 100% VAPT (Vulnerability Assessment and Penetration Testing) completion, affirming its robust security posture and compliance readiness.

Transformative Benefits for Clinicians and Patients

Clerical AI delivers profound benefits, enhancing both clinical efficacy and patient experience:

  • Clinician-Centric Design: Intuitive and fast, requiring minimal retraining, ensuring rapid adoption and immediate productivity gains for medical professionals.
  • Evidence-Based Foundation: Incorporates rigorous evidence-based medicine principles, ensuring all recommendations are clinically sound and reliable.
  • Localized Intelligence: Leverages the Framingham Risk Score, specifically localized for Singapore populations, providing culturally and demographically relevant insights for precise risk assessment.

Involvement

Built the solution from 0 to 1 and deployed in a live clinical environment. Worked closely with clinicians to understand their workflow and pain points, and designed the solution to fit seamlessly into their existing processes.